- Provide L2/L3 application support for FEBA/Oracle Banking applications.
- Monitor applications and identify application or integration failures.
- Analyze and resolve production incidents within defined SLAs.
- Perform root-cause analysis for recurring application issues.
- Troubleshoot FEBA application, database, interface, and integration issues.
- Analyze application logs and identify technical problems.
- Work with development teams for permanent fixes and application enhancements.
- Coordinate with infrastructure, database, middleware, and network teams.
- Support incident, problem, and change management activities.
- Handle production deployments and post-deployment validation.
- Perform application health checks and daily operational activities.
- Prepare incident reports, RCA documents, and technical documentation.
- Participate in release, patch, and deployment activities.
- Support SIT/UAT environments when required.
- Maintain proper documentation of recurring issues and resolutions.
- Ensure compliance with defined SLA and support processes.
Preferred candidate profile
- 34 years of experience in FEBA / Oracle Banking application support.
- Hands-on experience in L2/L3 production support.
- Valuable knowledge of Oracle FEBA and related banking applications.
- Strong SQL and Oracle Database troubleshooting skills.
- Experience in application log analysis and debugging.
- Knowledge of Java/J2EE application environments.
- Understanding of APIs, REST/SOAP and system integrations.
- Experience working with incident and problem management processes.
- Good understanding of application deployment and release processes.
- Ability to perform technical RCA and provide permanent solutions.
Banking Domain Knowledge Experience in banking applications covering any of the following will be preferred:
- Core Banking
- Payments
- Retail Banking
- Corporate Banking
- Digital Banking
- Banking integrations
- Customer/account-related banking applications
Key Competencies
- Strong troubleshooting and analytical skills.
- Good incident-management capability.
- Ability to work under production-support pressure.
- Strong communication and coordination skills.
- Ability to interact with technical and functional teams.
- Good documentation and reporting skills.
- Willingness to work from Andheri, Mumbai.
- Flexibility to support project requirements, including occasional extended hours or rotational support if required.