Job Purpose To support the E-commerce business by managing commercial claims, debit notes, promotional compliance for E-commerce platforms. The role ensures timely claim settlements, accurate documentation, and seamless coordination between customers, sales, and finance teams.

Key Responsibilities

1. Promotional Claims Management

- Collect and consolidate promotional claims received from all E-commerce and Quick Commerce accounts.
- Validate claims against approved commercial agreements and promotional plans.
- Identify discrepancies and coordinate with customer teams for necessary corrections.
- Maintain complete documentation and records for all promotional claims.

1. Claim Verification & Approval

- Review corrected promotional claims with the National Key Account Manager
- Obtain final approval before processing.
- Ensure timely closure of all promotional claims within agreed timelines.

1. Debit Note Management

- Collect debit notes from various E-commerce and Q-commerce partners.
- Verify debit notes against approved commercial agreements.
- Process debit notes internally and maintain proper records.

1. Debit Note Settlement Coordination

- Coordinate with customer finance/commercial teams to obtain debit note settlement details.
- Share settlement details with the Zydus Finance team for reconciliation and accounting.
- Track pending debit notes until closure.

1. TOT Claim Settlement

- Coordinate with National Key Account Managers for processing and settlement of TOT claims.
- Ensure all required approvals and supporting documents are available.
- Monitor settlement status and follow up until completion.

1. Promotional Compliance Monitoring

- During key E-commerce events such as Prime Day, Great Indian Festival, Diwali Sale,



Big Billion Days, and other marketplace campaigns:
- Collect all active promotional offers across platforms.
- Map promotions against compliance pricing shared by marketplace partners.
- Highlight pricing deviations and coordinate with internal stakeholders for corrective actions.

1. Reporting & MIS

- Prepare and circulate the weekly Provision Claim Tracker.

- Maintain trackers for

- Promotional Claims

- Debit Notes

- TOT Claims

- Compliance Reports
- Provide timely MIS reports to Sales and Finance teams.

1. Cross-functional Coordination

- Liaise with Sales, Finance, Commercial, Supply Chain, and Customer Account teams.
- Ensure smooth execution of commercial processes.
- Support the NKAM in day-to-day operational activities.

Desired Candidate Profile

Education

- Graduate in Commerce, Finance or a related field.

Experience
- 25 years of experience in E-commerce, Modern Trade, Sales Operations, Commercial Operations, or Finance Coordination.
- Experience in FMCG, Consumer Goods or Retail is preferred.

Skills & Competencies
- Solid knowledge of commercial claim processes.
- Understanding of Debit Notes, Trade Promotions, and Financial Reconciliations.
- Good understanding of E-commerce and Quick Commerce business operations.
- Excellent coordination and follow-up skills.
- Ability to manage multiple stakeholders and meet deadlines.

Key Performance Indicators (KPIs)
- Promotional claim closure within agreed timelines.
- Debit note processing accuracy.
- Timely settlement of commercial claims.
- Weekly MIS and tracker accuracy.
- Reduction in pending commercial claims.
- Compliance reporting accuracy during major marketplace events.
- Effective coordination with Finance and Customer teams.

📌 Executive- Ecommerce Operations (3P) (Bengaluru)
🏢 Zydus Wellness
📍 Bengaluru