:Shift: 24/7 rotational shifts including weekends and holidaysKey Responsibilities :**-

Provide 24/7 L2/L3 support for Windows server infrastructure.

- Respond to monitoring alerts and troubleshoot OS-level issues (e.g., boot failures, BSODs).
- Resolve performance problems related to CPU, memory, and disk I/O.
- Manage Active Directory users, groups, and policies.
- Fix authentication and account lockout issues.

- Apply and troubleshoot Windows Updates and patches.
- Monitor and restore backups; resolve backup failures.
- Support Hyper-V and virtual machine issues.

- Review logs and perform root cause analysis.
- Maintain documentation and update knowledge base.
- Identify vulnerabilities and perform remediation.

- Build and configure Windows Servers following CIS benchmarks.
- Act as escalation point for IT Service Desk. - Automate provisioning and decommissioning of servers using tools like Ansible and Terraform.
- Ensure server builds include Tronox security tools (SCCM, Trend Micro, Tenable).

- Conduct regular backup and restore drills every 90 days.




- Collaborate with infrastructure architecture, application, database, and network teams.
- Handle JIRA ticket lifecycle including creation, updates, and closure.
- Support scheduled change windows and execute planned upgrades.

- Participate in managing major business outages during weekends and holidays.

Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field. -3 years below of experience in Windows Server administration and operations.

- Solid knowledge of Active Directory, Hyper-V, and backup solutions.
- Experience with automation tools such as Ansible and Terraform. - Familiarity with SCCM, Intune, Trend Micro, and Tenable.

- Excellent troubleshooting and analytical skills.
- Relevant certifications (e.g., Microsoft Certified: Windows Server, ITIL) are a plus.

- Willingness to work in 24/7 rotational shifts including weekends and holidays

📌 Engineer (Hyderabad)
🏢 Wissen Infotech
📍 Hyderabad