Job Purpose Drive compliant Education Loan sourcing and selling by monitoring conduct, documentation, communication, partner practices and closure of control gaps.

Duties and Responsibilities

- Translate product, KYC/AML and sales-process requirements into controls.
- Review sales files, consent, source attribution, disclosures and evidence.
- Monitor partner and frontline adherence.
- Track complaints, mis-selling indicators and repeat breaches.
- Conduct thematic and sample reviews.
- Coordinate corrective action and training.
- Maintain compliance MIS and escalate material concerns.
- Own assigned portfolio or work queue.
- Coach resources where assigned and manage day-to-day closure.
- Provide structured MIS and improvement inputs.

Key Decisions / Dimensions

- Make day-to-day decisions within approved policy, process, budget, and delegated authority.
- Escalate policy deviations, material customer impact, fraud indicators, compliance concerns, and unresolved cross-functional dependencies.
- Numeric sanction, commercial, hiring, and budget authorities are to be defined in the approved delegation matrix.

Key interactions Internal: Sales, Product, Credit/Underwriting, Risk, Operations, RCU/Fraud Control, Collections, Legal, Compliance, Finance, Technology, HR, and COE, as relevant.

External: Students,



co-applicants, universities, education consultants, DSAs, verification agencies, valuers, legal partners, technology/service partners, and other approved vendors, as relevant.

Major Challenges

- Balancing growth, customer experience, turnaround time, and portfolio quality.
- Managing incomplete or inconsistent customer, academic, financial, and collateral information.
- Coordinating multiple stakeholders and technology/process dependencies across the loan lifecycle.
- Maintaining control discipline during policy, market, and process changes.

Required Qualifications and Experience Graduate or postgraduate. Relevant functional experience; education-finance exposure preferred.

Critical skills and knowledge

- Sales compliance
- KYC/AML awareness
- Audit reviews
- Root-cause analysis
- Reporting
- Training
- Excel / presentation / business MIS capability appropriate to the role
- High standards of integrity, customer confidentiality, and control discipline

Locations Job Level: GB03

Job Title: Deputy Unit Manager - Education Loan, Sales Compliance

Job Location Country: India

State: MAHARASHTRA

Region: West

City: Pune

Location Name: Pune Corporate Office - HO

Tier: Megapolis

📌 Deputy Unit Manager - Education Loan (India)
🏢 Bajaj FinServ
📍 India