Role & responsibilities

Operation:

- Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors

- Cash balancing and Cash bundling

- Issuance of DD/ MC (within prescribed TAT)

- Executing of funds transfer/ FD closure / Account Closure

- Custodian for teller box

- Custodian for cheque drop boxes

- Ensure error free transactions of receipts & payments.

- Vault Custodian

- Ensure highest level of customer service.

- Ensure that outward clearing process is adhered to.

- ATM custodian.

- Identification of counterfeit cash and ensure adherence of process laid down by the bank

Customer Service

- Queue handling

- Ensure quality customer service is delivered

- Recording complaints as per the specified process





- Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area

- Monitor all complaints received and ensure that complaints are closed within the TAT

- Ensure customer communication on closures

- Check with customers if the process of complaint resolution has been managed well

- Asking for feedback from customers, who may not be complaining

- Discussing with staff the importance of getting feedback from customers on a regular basis

Sales

- Generate Sales References for products

- Generate leads for Third Party Products to the customers

📌 Customer Service Officer (Retail Banking) (Korba)
🏢 Utkarsh Small Finance Bank
📍 Korba