Position Details
Location: Ahmedabad
Experience: 4+ Years
Work Setting: MNC | Australian Clients
Shift Time: 3:30 AM to 01:00 PM (IST)
Managing current clients when finalized for delivery during the upcoming month (Primary)
Onboarding a client when the sale is made. Welcome call + Welcome email + Account creation + Logging the sale in data sheets that we manage.
Discussing project requirements with customer via call or sometimes email and forwarding it to developers in a set Word format.
Liaising with clients in case of any questions/clarifications from Dev team
Delivery of demo and compiling the changes from client
Communicate the changes and client’s feedback with Dev team
Settle the account with the customer and get the payments started
Ensuring all monthly performance KPIs are met
Management of Old (previously delivered) Projects (Primary)
Call and email clients for Account Manager introduction for their future requirements
Receive the changes sent by client and evaluate
Communicate changes with developers
Approaching the client for review post project delivery
Make incoming and outgoing calls when required
Keep a watch on the clients who are approaching their contract end date and approach for renewal.
Some Additional Duties (secondary)
Bulk client reach-outs when required
Reporting
Collections
Upsells & Cross-sales
Pay: Up to ₹600,000.00 per year
Experience
Client services: 3 years (Required)
International voice process: 3 years (Required)