Inviting applications for Service Delivery Leader role in Insurance Operations
Lead end to end delivery of Insurance operations while adhering to SLA’s, KPI’s and compliance frameworks along with driving productivity and accuracy.
Lead from the front working closely with enabling team during transitions for recent clients or processes, ensuring successful knowledge transfer and operational stabilization.
Demonstrates the ability to establish solid client relationships and proactively address customer concerns
Facilitate workshops with external and internal stakeholders to define scope, success metrics and delivery timelines.
Drive continuous improvement and automation initiatives to enhance operational efficiency and customer experience.
Partner with Quality, training and transformation teams to institutionalise process excellence.
Participate and sometimes lead, responses to RFP’s and business proposals for potential clients.
Review the performance of team members to ensure efficiency in meeting individual & team targets based on SLAs and other metrics
Foster a culture of accountability, innovation and collaboration while working as ONE team with HR,



L&D; and other enabling partners.

Preferred Skills, Qualification & Experience:
Insurance experience in P&C; insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on, business development or similar role.
Domain expertise at least in one stream (e.g. UW, Claims) is an advantage
Proven experience in leading onsite transitions and large teams in operations
Experience in leading technology-enabled transformation projects will be an advantage
Robust digital operations management, analytical skills, problem solving & decision-making ability
Experience in engaging with senior leadership (both external & internal)
Prior P&L; responsibilities for insurance related products
15+ years of experience
Ability to work collaboratively with diverse teams
Strong organizational skills and attention to detail

Location

-Noida

📌 Service Delivery Lead Insurance Operations Noida
🏢 Genpact
📍 Noida