Experience: 4–7 years | Location: Ahmedabad | Shift: UK Shift

Role Overview

We are looking for an experienced Team Lead – Customer Service Associate to manage a team supporting UK-based clients/customers. The role involves team management, daily client communication, performance monitoring, and escalation handling.

Key Responsibilities
Lead and manage a team of Customer Service Associates handling UK clients.
Maintain daily communication with UK clients through calls, emails, and meetings.
Act as the primary point of contact for client queries, updates, and escalations.
Monitor team performance against SLA, KPI, quality, productivity, and CSAT targets.
Conduct daily team huddles, coaching, and performance reviews.
Prepare and share daily/weekly MIS and performance reports.




Handle escalations and ensure timely resolution of client/customer issues.
Identify process gaps and drive continuous improvement.
Ensure adherence to client processes, SOPs, and quality standards.

Requirements
4–7 years of experience in Customer Service/BPO/Client Servicing.
Prior experience as a Team Lead/Supervisor.
Experience handling UK clients/customers.
Excellent verbal and written English communication skills.
Robust client/stakeholder management and escalation-handling skills.
Valuable knowledge of MS Excel and reporting.
Willingness to work in UK shifts.

Pay: ₹40,000.00 - ₹48,000.00 per month

Perks
Provident Fund

Work Location: In person

📌 Team Lead Customer Support Executive Uk Clients Satellite
🏢 Ipath Infotech
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