Description
Role Overview
The Quality Lead will be responsible for managing end-to-end quality assurance and food safety operations across fresh fruits & vegetables supply chain and Distribution Center (DC) operations. The role focuses on ensuring product quality, freshness standards, regulatory compliance, and operational excellence across procurement, storage, handling, processing, packaging, and dispatch activities. The position plays a critical role in maintaining quality consistency, minimizing customer complaints and operational losses, and driving continuous improvement across quality processes. This role requires solid expertise in fresh produce quality assessment, food safety standards, audit management, team handling, and cross-functional coordination in a rapid-paced operational setting.

Key Responsibilities
Manage end-to-end quality assurance processes across inbound procurement, grading, sorting, storage, processing, packaging, and dispatch operations
Ensure adherence to food safety standards, hygiene protocols, SOPs,



and regulatory compliance requirements including FSSAI guidelines
Conduct quality inspections for fruits & vegetables including sensory evaluation, grading checks, freshness assessment, and physical quality verification
Monitor freshness standards, shelf-life parameters, storage conditions, and handling practices across all fresh produce categories
Drive quality consistency and minimize customer complaints, QC rejections, wastage, shrinkage, and operational quality gaps
Lead internal audits, quality reviews, hygiene inspections, and compliance assessments across operations
Investigate quality issues and customer complaints through root cause analysis (RCA) and implement corrective and preventive actions (CAPA)
Maintain quality documentation including inspection reports, rejection logs, audit records, compliance trackers, and operational dashboards
Supervise and train quality executives and operational teams on food s

📌 Lead Quality Bengaluru
🏢 Essar Global Fund
📍 Bengaluru