Sr. Manager | Staffing Operations & Client Delivery
Experience: 8–12 Years
Location: Jaipur (In office / Work from Office)
Industry: IT Staffing / IT Services & Consulting

Role Overview

We are looking for a business-driven Head of Staffing Operations & Client Delivery to lead our IT staffing delivery, client management, and talent acquisition operations.

This is not an internal corporate HR role; it is a high-impact, business-facing leadership position. You will sit at the intersection of client relationship management, revenue delivery, and fulfillment operations. You will manage both the Talent Acquisition teams and Account Managers/Executives to exceed selection targets, minimize turnaround time (TAT), expand billing within existing client accounts (farming), and support the business development team in successfully onboarding recent logos.

Key Responsibilities
Delivery & Selection Matrix Management
Own the end-to-end delivery engine for IT staffing across FTE, C2C (Contract-to-Contract), and C2H (Contract-to-Hire) engagement models.




Drive the team’s core performance metrics: Submission-to-Interview ratio, Interview-to-Offer ratio, Offer-to-Joining ratio, and Billable Selections.
Optimize operational throughput, reduce sourcing TAT, eliminate candidate drop-offs, and ensure SLAs are consistently met across active mandates.
Account Management, Farming & Escalations
Serve as the senior operational point of contact for key client stakeholders, hiring managers, and MSP/VMS program teams.
Proactively identify growth opportunities within existing client accounts by farming current divisions, projects, and recurring talent needs.
Handle critical escalations, rate negotiations, candidate backouts, and SLA breaches with strategic conflict-resolution skills.
Partner with the Business Development/Sales team to evaluate new requisition viability, build delivery proposals, and seamlessly activate newly acquired accounts.
Team Leadership & Operations Orche

📌 Floor Head Jaipur
🏢 Marktine Technology Solutions
📍 Jaipur