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As an International Customer Service Representative at Cognizant, you will be responsible for providing excellent customer support to clients from all over the world. You will handle customer inquiries, resolve complaints, and provide information about Cognizant's products and services in a professional and productive manner. This role requires robust communication skills, problem-solving abilities, and a customer-centric approach. You will work closely with internal teams to ensure customer satisfaction and maintain relationships with international clients. The ideal candidate will have previous customer service experience, fluency in multiple languages, and the ability to work in a fast-paced workplace. Join our team and help deliver exceptional customer service to our global clientele.

Job Description
Provide exceptional customer service to international clients
Serve as the main point of contact for customer inquiries and issues
Communicate effectively with customers via phone, email, and chat




Address customer concerns and provide solutions in a timely manner
Work collaboratively with internal teams to resolve customer issues
Maintain accurate records of customer interactions and transactions
Stay up to date on product knowledge and company policies
Meet or exceed customer service and satisfaction goals
Adapt to different time zones to assist international clients
Demonstrate professionalism and empathy in all customer interactions

Designation

International customer service

Key Skills

Call HandlingCalls HandlingCold CallingCustomer Relation ManagementCustomer RelationsCustomer RelationshipCustomer Relationship ManagementCustomer Satisfaction FocusCustomer ServiceCustomer Service AssociateCustomer Service OrientationCustomer Service RepresentativeCustomer Service SkillsCustomer SupportInternational Customer ServiceInternational Customer SupportInternational OutboundInternational Voice Process

Indust

📌 International Customer Service Delhi (India)
🏢 Cognizant
📍 India