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As a Service Advisor, you will be responsible for providing exceptional customer service and recommending maintenance and repair services for vehicles. You will greet customers, assess their vehicle's needs, and create service orders. Additionally, you will communicate with technicians to ensure accurate diagnosis and repairs, as well as provide estimates and timelines for completion. This role requires solid communication and interpersonal skills, as well as a thorough understanding of automotive maintenance and repair. The ideal candidate will have previous experience in the automotive industry, excellent problem-solving abilities, and a commitment to delivering high-quality service to our customers. Join our team and help keep our customers happy and their vehicles running smoothly.

Job Description

-Interact with customers to understand their service needs and provide comprehensive information
Schedule service appointments and allocate resources efficiently to meet customer demand




Coordinate with technicians to ensure timely completion of service jobs
Evaluate service quality and customer satisfaction, making recommendations for improvement
Address customer inquiries and complaints in a qualified and respectful manner
Keep detailed records of service appointments, repairs, and customer interactions
Stay current on industry trends and product knowledge to provide informed recommendations to customers
Collaborate with the sales team to promote service packages and maintenance plans
Follow up with customers to ensure satisfaction and retention
Maintain a clean and organized service area to promote a positive customer experience

Designation

Service Advisor

Key Skills

Client ServiceCustomer Care ServiceCustomer HandlingCustomer ServiceCustomer Service AssociateCustomer SupportEffective communicationSales AdvisorService AnalystVoice Support

Industry

Automotive

Functional Area

Customer Support/Service

📌 Service Advisor Rajkot (India)
🏢 One Plus Staffing
📍 India