Core IT & User Lifecycle Management
Day-to-Day IT Incidents & Request Management: Handling day-to-day IT incidents and service requests from Bangalore location users, including support for the tech team's development tools and current hardware/software requirements.
User On-Boarding Support: End-to-end IT on-boarding support for recent joiners at the Bangalore location (laptop provisioning, system access, mobile device access, Zoho pre-boarding modules).
Off-Boarding Support: Complete IT off-boarding for exit users (revocation of system access, asset recovery, updating the Zoho off-boarding module).
Laptop Preparation & Readiness: Imaging, configuring, and validating laptops (Windows & Mac Systems) as per the IT compliance checklist for onboarding and replacements.
Priority Support: Dedicated support for CXOs and Senior Management Team on Bangalore location.
IT Asset, Compliance, and Audit
IT Asset Management: Maintaining and managing IT asset inventory with regular physical verification, and tracking on-boarding, off-boarding, migration,



and replacement requests with up-to-date reports.
Non-Compliance & Patch Management: Monthly monitoring and remediation of non-compliance for hard disk encryption, Global Protect, Falcon Antivirus, Mac, and Windows patch updates across Bangalore location users.
Internal Audit Support: Physical presence and support during internal audits, covering IT Infrastructure at the Bangalore location.
Infrastructure and Event Support
Network & Firewall Management: IT Support for network-related activities including firewall resilience, access points, switches, printers, LAN connectivity, and co-ordination with the centralised network team for the Bangalore facility activities.
IT Infrastructure Support For Events: Setup and provide end-to-end IT support for in-person events such as Town hall, Yubi Inspire, and Fire chat.
Power Shutdown Management: Co-ordination and monitoring of IT infrastructure during annual or sch

📌 Senior Associate Bengaluru (India)
🏢 Yubi
📍 India