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As an Email and Chat Process at IGP, you will be responsible for managing customer inquiries, requests, and concerns through email and chat platforms. You will provide prompt and effective responses to customers, troubleshoot issues, and ensure customer satisfaction. This role requires solid communication skills, attention to detail, and the ability to multitask in a fast-paced workplace. You will collaborate with various teams to address customer needs and provide solutions. The ideal candidate will have previous experience in customer service, excellent writing skills, and proficiency in using email and chat software. Join our team at IGP and help us deliver top-notch customer service to our clients.

Job Description
Answer customer inquiries via email and chat in a professional and timely manner
Provide exceptional customer service and support
Resolve customer complaints and issues effectively




Utilize scripted responses and templates to ensure consistency in communication
Update customer accounts and records accurately
Collaborate with other team members to provide a seamless customer experience
Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction
Escalate complex issues to appropriate team members or managers
Stay updated on product knowledge and company policies to provide accurate information to customers
Continuously strive to improve processes and efficiency in email and chat support operations.

Designation

Email and Chat Process

Key Skills

Communication SkillsCustomer QueriesDomestic Voice Process

Industry

E-Commerce

Functional Area

E-Commerce

Employment Type

Full Time

Education

12th

Job Type

Work From Office

📌 Email And Chat Process Mumbai (India)
🏢 IGP
📍 India