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As a Customer Care Executive at Maxicus, you will be responsible for providing exceptional customer service to clients via phone, email, and chat. You will assist customers with inquiries, complaints, and general information about products and services. Additionally, you will handle and resolve customer issues in a timely and qualified manner. The ideal candidate will have excellent communication skills, a friendly and patient demeanor, and the ability to work well under pressure. Previous customer service experience and knowledge of CRM systems are preferred. Join our team and help us create positive customer experiences and drive satisfaction and loyalty.

Job Description
Provide excellent customer service through various communication channels
Address customer inquiries, complaints, and issues in a qualified and timely manner
Identify and escalate priority issues to the appropriate department
Maintain a high level of product knowledge to effectively assist customers
Conduct follow-up communication to ensure customer satisfaction




Document customer interactions and resolutions accurately in the CRM system
Collaborate with team members to improve overall customer experience
Meet and exceed customer service metrics and KPIs
Stay updated on company policies, procedures, and promotions
Participate in ongoing training and development programs to enhance skills and knowledge.

Salary- 15-19k

Experience- Freshers

Designation

Customer care Executive

Key Skills

Call HandlingCalls HandlingCustomer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer EngagementCustomer ExperienceCustomer FocusCustomer HandlingCustomer InteractionCustomer QueriesCustomer Queries HandlingCustomer Relation ManagementCustomer RelationshipCustomer Service SkillsTelecallerTelecallingVoice Support

Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor

📌 Customer Care Executive Vadodara (India)
🏢 Maxicus
📍 India