Sales & Business Performance
Achieve daily, weekly and monthly sales targets for the assigned department/floor.
Monitor key retail KPIs such as Sales, Conversion, ATV, UPT, ASP and productivity.
Analyse sales performance and identify opportunities to improve business.
Drive promotional activities, recent launches and seasonal sales initiatives.
Ensure optimum utilization of available sales space and merchandise.
Team Management
Lead, motivate and develop the sales team to achieve business objectives.
Allocate manpower effectively based on customer traffic and business requirements.
Conduct daily team briefings and communicate targets, priorities and promotions.
Monitor individual team member performance and provide regular feedback and coaching.
Support training, onboarding and development of team members.
Manage attendance, grooming, discipline and adherence to company policies.
Customer Experience
Ensure excellent customer service throughout the sales floor.
Personally handle customer complaints and escalations.




Ensure staff understand customer needs and provide appropriate product recommendations.
Monitor customer feedback and take corrective actions to improve customer satisfaction.
Maintain high standards of customer engagement and service.
Apparel & Product Management
Ensure proper product presentation, size availability and replenishment.
Monitor rapid-moving and slow-moving merchandise.
Coordinate with the stock/inventory team for timely replenishment.
Ensure correct product tagging, pricing and promotional displays.
Monitor stock movement and minimize stock-related sales opportunities.
Visual Merchandising
Maintain brand and company VM standards on the sales floor.
Ensure proper product displays, folding, hanging and size-wise arrangement.
Coordinate with the VM team for recent launches, seasonal displays and promotional campaigns.
Ensure the floor remains clean, organized and visually appealing thr

📌 Floor Manager Kannur
🏢 Landmark Group
📍 Kannur