Finacle L2 Support Engineer

Experience: 6 to 8 Years
Location: Vashi, Navi Mumbai

Key Responsibilities
Provide Level 2 (L2) support to the Bank's IT team and end users for the Finacle 10.x application.
Troubleshoot and resolve custom and product-related issues with robust debugging and analysis capabilities.
Deliver front-end and back-end support for CRM modules, account modules (SB, CA, CC, OD, LA), and Loans & Advances.
Classify incidents accurately as data-related, product-related, or customization-related issues.
Ensure timely resolution and closure of support tickets within defined SLA timelines.
Analyze recurring issues and implement permanent solutions across Finacle modules.
Publish daily ticket status and incident reports to stakeholders.
Handle minor customization fixes and support enhancements within the Finacle workplace.
Maintain strong knowledge of Finacle services, architecture, and application environments.
Generate business and operational reports using SQL as per banking requirements.
Support End of Day (EOD) and Beginning of Day (BOD)



activities, including issue resolution through log analysis and backend troubleshooting.
Share daily EOD/BOD status reports and checklists with all relevant stakeholders.
Provide support for EOD/BOD batch processing and financial year-end activities.
Manage and support customized Finacle modules and integrations.
Troubleshoot and resolve NEFT, RTGS, and payment processing-related issues.
Provide backend support for production issues, user queries, and operational incidents.
Analyze ATM and other delivery channel logs to ensure seamless transaction processing.
Be adaptable to work in rotational shifts as required.
Support Trade Finance operations and related Finacle functionalities.

Required Skills
Hands-on experience with Finacle Core Banking Application (10.x).
Strong knowledge of Retail Banking and Core Banking Operations.
Excellent debugging and troubleshooting skill

📌 Finacle Support Lead Ii Navi Mumbai
🏢 UST
📍 Navi Mumbai