Are you a talented Customer Service Executive adept in both inbound and outbound support? Join Mars Consultancy and elevate your career. Apply now on Erekrut.
Job Description
Provide excellent customer service through inbound and outbound calls
Resolve customer inquiries and complaints in a timely and qualified manner
Receive and process orders, returns, and exchanges
Actively listen and identify customer needs to provide appropriate solutions
Maintain accurate records of customer interactions and transactions
Collaborate with team members to ensure customer satisfaction
Stay updated on product knowledge and company policies
Maintain a positive, empathetic,
and patient attitude towards customers
Meet and exceed performance goals and targets
Handle high volume of calls while maintaining high quality of service
Designation
Customer Service Executive (Inbound and Outbound)
Key Skills
Customer ServiceInbound Sales
Industry
Functional Area
Staffing and Recruiting
Employment Type
Full Time
Education
No Formal Education
Job Type
Work From Office
Assessment Details
Inbound Process Executive Quiz
30 Minutes
📌 Customer Service Executive Navi Mumbai
🏢 Mars Consultancy
📍 Navi Mumbai
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