Job DescriptionMandatory Skills & Competencies
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Knowledge of UK DB pensions claim processing. N
Operations & SLA Discipline: Ability to meet SLAs/KPIs and deliver accurate outcomes. N
Process & SOP Management: Competence in drafting, updating, and maintaining SOPs with change control. N
Communication Skills: Solid written and verbal communication for internal and client interactions. N
Analytical Skills: Proficiency in MS Excel and data analysis. N
Compliance Awareness: Understanding of governance, internal controls, and customer outcome principles. N
nQualifications & Experience
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Graduate in any discipline (Finance/Commerce preferred). N
2–4 years of experiencein claim processing or back-office operations (pensions preferred). N