- Travel booking support via travel partner platforms
- Travel documentation & visa support
- Accommodation booking management
- Data entry & record maintenance
- Traveller communication
- Cab booking coordination.
- End-to-end domestic/international travel management, visa processing across geographies, cost/spend analysis.
- Vendor coordination and follow-up for admin-related services and payments.
- Support facility upkeep and maintenance requests, including tracking resolution status.
- General office administration support, including stationery, courier, and housekeeping coordination.
Key Skills & Competencies
Business & Technical Competencies
- Good knowledge of travel booking systems & visa/embassy procedures.
- Working knowledge of travel partner platforms and admin tracking tools.
- Robust analytical capability with a focus on cost optimization and reporting.
Coordination & Stakeholder Management
- Good communication, coordination, and stakeholder management skills.
- Ability to liaise effectively with vendors, travellers, Admin Officers, Project Representatives.
- Strong follow-up discipline to ensure timely bookings, documentation, and vendor closures.
Behavioural Competencies
- High ownership and accountability for traveller experience and compliance.
- Strong attention to detail and accuracy in documentation and record-keeping.
- Ability to work under time pressure and handle last-minute changes calmly.
- Collaborative approach with cross-functional and vendor teams.
- Self-driven and proactive with a service-oriented mindset.
Technical Skills:
- Travel Booking and Corporate Travel Management.
- Visa Processing and Documentation.
- Vendor Coordination and Cost Comparison.
- Travel MIS, Reporting, and Data Entry.
- MS Excel, PowerPoint, and Word.
Preferred candidate profile
- Graduate in any discipline; a diploma or certification in Travel & Tourism will be an added advantage.
- IATA Certification (Optional); alternatively, significant hands-on experience in travel management and visa processing.
- Minimum 2-4 years of relevant experience in Travel Desk operations.