Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

Summary of the role:
You will support Levi Strauss & Co.’s 24/7 IT Service Management Command Center by monitoring enterprise systems, validating alerts, performing initial incident triage, and escalating issues quickly to the right technical teams. Working with senior technicians, Incident Managers, Service Desk teams, and infrastructure and application specialists, you will help maintain service availability, accurate operational visibility, and a positive user experience across critical business systems.

About the Job
• Monitor enterprise tools and dashboards in real time, validate alerts, assess severity and business impact, initiate approved runbooks, and perform first-level troubleshooting where possible.




• Create and maintain accurate incident records, operational dashboards, shift logs, and handover documentation, while escalating incidents to L2/L3 and application teams in line with established procedures and service levels.
• Provide transparent and timely updates during alerts and incidents, support the Incident Manager during high-priority events, and contribute to runbook updates, knowledge articles, known-error records, post-incident reviews, and continuous improvement.
• Real-time monitoring and alert triage — monitor enterprise tools/dashboards; validate alerts; prioritize by severity and impact; initiate runbooks according to defined protocols *
• Escalation and coordination — engage L2/L3 and application teams per escalation matrices; provide timely updates; support the Incident Manager during high-priority events *
• Incident logging and documentation — create/update tickets with accurate categorization, impact/urgency assessm

📌 Tech Support Specialist (Bengaluru)
🏢 Levi Strauss
📍 Bengaluru