You will lead the engineering of production‑grade AI/GenAI
services and agentic automations that uplift risk assessment, claims adjudication, and customer
communications on a secure, multi‑tenant foundation.

Key Outcomes & Engineering Responsibilities

● Own a 12–24‑month Insurance AI engineering roadmap across underwriting (L&A;, P&C;,
Specialty), policy servicing, and claims—prioritized by business outcomes (STP, leakage
reduction, TAT, loss ratio).

● Architect multi‑tenant AI services (LLM/RAG, risk/price models, adjudication engines) with
API‑first interfaces, robust tenancy isolation, observability, and cost/latency SLOs; enable
consumption by Insurance WorkDesk/agent portals and core ecosystems.

● Underwriting intelligence: ship services for submission ingestion, triage/prioritization, risk
scoring, quote‑acceptance prediction, and document summarization; integrate with rules
engines and rating/policy admin systems.

● Claims AI: deliver FNOL intake automation, AI triage, fraud/risk detection, and explainable
adjudication for Life, P&C;,



and Health; standardize salvage/subrogation sub‑processes and
omnichannel customer updates.

● Policy servicing & booking/binding: build GenAI‑assisted clause/wording libraries, template
governance, and contract generation with maker‑checker workflows and full audit trails.

● Agentic insurance journeys: operationalize multi‑agent frameworks (e.g., Underwriting
Assistant, Claim Adjudication) with guardrails (input/output filters, grounding, policy
catalogs) and human‑in‑the‑loop controls.

● Document intelligence (IDP): embed classification, extraction, and redaction for applications,
medicals, bills, loss evidence, and endorsements to reduce manual effort and errors.

● Customer communications: expose AI services that personalize and govern omnichannel
communications (renewals, endorsements, claim letters) with template control and
auto‑archival.

● Ecosystem integrations: design adapters for core platforms (e.g., Guidewire,

📌 AI Lead- Insurance (India)
🏢 MarketScope
📍 India