TITLE: Associate Director – Physician Billing Operations
Location: Mohali / Jaipur
Experience: 12–18 Years

POSITION SUMMARY
We are seeking a highly accomplished and strategic Associate Director – Physician Billing Operations to lead large-scale Physician Revenue Cycle Management (RCM) operations. The role will be responsible for driving operational excellence, revenue optimization, client satisfaction, organizational growth, and leadership development across Physician Billing functions.
The ideal candidate will possess deep expertise in Physician Billing, Accounts Receivable (AR), Denial Management, Revenue Cycle Operations, Client Management, Operational Governance, and Team Leadership. The incumbent will lead multiple operational teams, manage key client relationships, and drive business outcomes through innovation, process excellence, and solid leadership.

KEY RESPONSIBILITIES
Strategic & Operational Leadership
• Lead end-to-end Physician Billing operations across multiple specialties and client accounts.
• Develop and execute strategic plans to improve revenue realization,



operational efficiency, and client satisfaction.
• Drive achievement of key operational, quality, productivity, and financial targets.
• Establish governance frameworks and conduct regular operational reviews with leadership teams.
• Collaborate with senior leadership to align operational objectives with organizational goals.
• Support business growth, transitions, and expansion initiatives.

Accounts Receivable & Revenue Cycle Management
• Oversee large Physician AR portfolios across Medicare, Medicaid, and Commercial Payers.
• Drive strategies to reduce AR aging, improve collections, and maximize reimbursement outcomes.
• Lead Denial Management and Appeals teams to improve recovery rates and reduce revenue leakage.
• Monitor key revenue cycle metrics including:
o AR Aging
o Days in AR
o Collection Effectiveness
o Net Collection Ratio
o Denial Rate
o First Pass Resolution
o Recovery Rate
o

📌 Associate Director (India)
🏢 Knack RCM
📍 India