TITLE: Team Lead – DME Billing Operations
Location: Jaipur
Experience: 4–8 Years

POSITION SUMMARY
We are seeking a dynamic and performance-driven Team Lead – DME Billing Operations to oversee daily operations within our Durable Medical Equipment (DME) Revenue Cycle Management (RCM) practice. The ideal candidate will be responsible for driving team productivity, ensuring quality deliverables, maximizing collections, and supporting operational excellence across DME Billing and Accounts Receivable functions.
The role requires solid expertise in DME Billing, AR Follow-up, Denial Management, Medicare/Medicaid Guidelines, Commercial Payer Processes, and Team Handling.

KEY RESPONSIBILITIES
Operations Management
• Lead and manage a team of DME Billing and AR Specialists.
• Ensure daily productivity, quality, and SLA targets are consistently achieved.
• Monitor work queues and ensure timely completion of assigned activities.
• Track operational performance and implement corrective actions as required.
• Drive adherence to client processes, billing guidelines, and organizational standards.




• Ensure timely claim submissions and effective follow-up on outstanding receivables.

Accounts Receivable & Denial Management
• Manage AR follow-up activities across Medicare, Medicaid, and Commercial Payers.
• Monitor AR aging and drive initiatives to improve collections and reduce outstanding balances.
• Review and resolve denied, rejected, and underpaid claims.
• Coordinate appeals, reconsiderations, and payer escalations where necessary.
• Identify denial trends and work with management to implement preventive measures.
• Monitor key metrics including:
o AR Aging
o Collections Performance
o Denial Rate
o Productivity
o Quality Scores
o Recovery Rate

Team Leadership & Development
• Provide day-to-day guidance, coaching, and support to team members.
• Conduct regular performance reviews and feedback sessions.
• Identify training needs and support skill enhancement initiatives.
• Driv

📌 Team Lead (India)
🏢 Knack RCM
📍 India