We're hiring a Manager, Patient Services at Aadicura Super Specialty Hospital, Vadodara. You will own the patient journey from first enquiry and front desk to discharge and feedback, and make exceptional service our signature.
✔ 6-8 years in patient experience, hospital front office, or customer service
✔ Calm, empathetic, and systems-minded
? Vadodara, Gujarat

Senior Manager, Patient Experience & Services
Aadicura Super Specialty Hospital | Vadodara, Gujarat | Full-time
About Aadicura
Aadicura Super Specialty Hospital, Vadodara, is an NABH-accredited hospital where patient experience is part of care itself. Every call, greeting, and follow-up shapes how patients and families remember us. We are building a service culture that matches our clinical standards, and we are looking for a senior leader to own it.
The Role
As Senior Manager, Patient Experience & Services, you will own the entire non-clinical patient journey: first inquiry, front desk, admission, billing coordination, discharge, feedback, and follow-up. You will set the service standards, lead the frontline teams,



and use patient feedback to improve how the hospital runs.
Key Responsibilities
• Lead the front office, reception, helpdesk, call cente, and patient relations teams
• Design and enforce service standards, scripts, and turnaround times across the patient journey
• Own the admission and discharge experience, working with nursing, billing, insurance, and TPA desks to reduce wait times and confusion
• Handle escalated patient and family complaints, ensuring quick, empathetic resolution and a documented close-out
• Run patient feedback systems (surveys, ratings, online reviews) and convert insights into action plans
• Track and report patient satisfaction scores, complaint closure time, waiting times, and other service KPIs to senior leadership
• Hire, train, and coach frontline staff in communication, empathy, and service recovery
• Work with the marketing team on patient communication, online reputa

📌 Senior Manager, Patient Experience (Vadodara)
🏢 Aadicura
📍 Vadodara