Technical Support Engineer — US Shift
In-Office, Bengaluru | Full-Time | US Shift (Evening/Night IST)

About Triomics
Triomics is building the agentic AI layer for oncology EHRs. Cancer hospitals spend billions on highly trained staff manually reading unstructured patient records - pathology reports, clinical notes, genomic panels - to power workflows like trial matching, registry curation, visit prep, and quality reporting. We replace that manual work with task-driven AI agents that sit inside the EMR and process records at scale, in real time.
Our platform is trusted by leading cancer centers including Memorial Sloan Kettering, Mount Sinai, and Yale Cancer Center. We have grown 10x in the last year and process millions of oncology medical documents monthly.
Our investors include Battery Ventures, Lightspeed, General Catalyst, Nexus Venture Partners, and Y Combinator.

Role Overview
We’re looking for a Technical Support Engineer to be our first dedicated support hire, working US shift hours from our Bengaluru office.



You’ll be the eyes and hands of the engineering team when they’re offline — monitoring production systems, triaging issues raised by our customer team, resolving what you can independently, and escalating intelligently when you can’t.
This isn’t a ticket-closing role. You’ll dig into data, investigate root causes, query databases, check API responses, and package your findings so clearly that when you do need to page an engineer at 2 AM, they can hit the ground running. Between incidents, you’ll proactively monitor systems, spot patterns in recurring issues, and build documentation and runbooks that make the whole team more productive.

What You’ll Work On
Here’s what a typical shift looks like:
• Triage & Investigation: Review tickets raised by the customer team during US hours. Investigate application, API, and data issues by querying databases, reading logs, and checking monitoring dashboards. Resolve straightforward issues independently.
• Escalatio

📌 Technical Support Engineer (Bengaluru)
🏢 Triomics
📍 Bengaluru