Summary of the role :

As an Omni customer support Advisor, you are not just assisting customers — you're inspiring them through the world of sports. This role combines customer service, retail operations, and sports passion, offering a energetic environment with both support and challenges.

Responsibilities :

=> Ensure high customer satisfaction through guidance and a positive attitude.
=> Maintain high standards of the CRM department by ensuring weekly operational checks.
=> Oversee stock and flow management at the CRM Department .
=> Manage and resolve end to end :
• Customer escalations/complaints
• Customer calls for queries and enquiries
• Daily customer happiness at the Checkout (VSAT)
• Daily Net Promoter Score of the store
• Checkout operations(Billing/returns)




• Maintain and increase the google rating of the store.
• Make monthly performance report for your KPI.

What you bring :

• A graduate degree (any stream).
• 1-2 year of experience in customer service or the sports/retail industry (preferred).
• Patience, energy, and a smile, with the ability to understand and resolve customer queries effectively
• Autonomy in your work and managing work within the team.
• Eager to learn and grow in the eco-system.
• Strong networking

Salary :

• 4.9 LPA - 5.4 LPA

You can also reach out directly on - [email protected]

📌 Omni Customer Support Advisor (Mumbai)
🏢 Decathlon
📍 Mumbai