JD – Manager IT Infrastructure

Looking for an IT service manager for a reputed automotive manufacturer
➢ Manage the Service Desk and Front Office teams to meet or exceed established SLAs
and performance metrics.
➢ Actively manage a team of engineers by monitoring ticket queues, assessing workload
distribution, and prioritizing incidents and service requests based on business
impact.
➢ Oversee daily helpdesk operations to ensure that all user issues regarding hardware,
software, and computing devices are responded to and resolved in a prompt,
timebound manner.
➢ Provide high-level technology expertise with a heavy emphasis on maximizing the
overall end-user experience and minimizing downtime.
➢ Ensure the entire Front Office and Service Desk team consistently meets or exceeds
desired Service Level Agreements (SLAs) and operational metrics.
➢ Lead the installation, configuration, and maintenance of server environments,
network architectures, and cloud services.
➢ Ensure maximum uptime and performance of IT infrastructure, focusing on end-user
experience and operational efficiency.




➢ Accountable for the entire lifecycle of IT assets, including procurement, tagging, FAR
verification, and managing infrastructure obsolescence.
➢ Develop and maintain comprehensive documentation, including network diagrams,
SOPs, and technical standards.
➢ Manage relationships with hardware, software, and telco vendors, ensuring highquality support and favourable maintenance agreements.
➢ Lead infrastructure projects—from system upgrades to network expansions—ensuring
they meet timelines and budget constraints.
➢ Lead the implementation and maintenance of the ISO 27001 information security
management system (ISMS) to ensure international standards for data protection are
met.
➢ Implement robust digital security measures to protect corporate and plant data from
evolving threats.
➢ Own the Business Continuity Plan (BCP), ensuring backup line readiness and rapid
recovery protocols.
➢ Implemen

📌 Information Technology Service Desk (Mumbai)
🏢 QuestW
📍 Mumbai