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Explore your next opportunity at a Fortune Global 500 organization. Envision cutting-edge possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Team Lead is a full-time leadership role responsible for overseeing day-to-day operational activities, providing coaching and technical support to associates, and ensuring adherence to departmental processes, policies, and procedures. The role requires strong decision-making skills, independent judgment, and the ability to identify opportunities for process improvement. The Team Lead plays a key role in driving operational excellence, developing team capabilities, and supporting the achievement of business and financial objectives while ensuring compliance with organizational and local regulatory requirements.Key ResponsibilitiesTeam Leadership & People Development

- Serve as the primary liaison between Associates and Supervisors, ensuring effective communication and collaboration.
- Delegate and assign work to associates based on business priorities and workload requirements.
- Provide ongoing coaching, mentoring, and performance support to maintain and improve service levels.
- Identify training needs and create development plans to support continuous employee growth.




- Deliver regular feedback and guidance to enhance individual and team performance.
- Address individual and team performance concerns in accordance with company policies and procedures.
- Foster a positive, collaborative, and high-performing team environment.

Operational Excellence

- Support associates in resolving complex work-related issues and customer inquiries.
- Take ownership of associate concerns and ensure timely resolution to achieve internal and external customer satisfaction.
- Prioritize workflows and manage departmental activities to meet service commitments and deadlines.
- Monitor operational performance and communicate critical issues requiring escalation to management.
- Review operational processes and implement improvements to enhance efficiency, accuracy, productivity, and cost effectiveness.
- Ensure compliance with departmental procedures, internal controls, and company policies.

Quality & Compliance

- Review status reports, quality metrics, and operational controls to ensure adherence to established standards.
- Conduct audits, identify process exceptions, implement corrective actions, and track compliance requirements.
- Maintain audit schedules and support internal control initiatives.




- Monitor process performance and recommend improvements to strengthen operational effectiveness and compliance.

Knowledge Management

- Stay current with service offerings, process updates, system enhancements, and organizational changes through formal and informal training.
- Share knowledge and best practices across the team to improve overall performance and consistency.

Required Skills & Competencies

- Excellent verbal and written communication skills with the ability to engage effectively with internal and external stakeholders.
- Strong leadership and team-building capabilities that encourage collaboration and accountability.
- Ability to work independently, exercise sound judgment, and make informed decisions with minimal supervision.
- Strong problem-solving and analytical skills.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Adaptability and willingness to embrace change and take on additional responsibilities as business needs evolve.
- Strong influencing and persuasion skills.
- Self-motivated, proactive, and results-oriented.

Qualifications & Experience

- Graduate or Postgraduate degree in any discipline; Finance & Accounting background preferred.
- Mandatory experience and knowledge of Billing processes.
- Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
- Demonstrated experience in team leadership, coaching, and performance management is preferred.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

📌 Team Leader (Pune)
🏢 UPS
📍 Pune