Posted on 06/06/2025

Mission

It is a Part Time Contract with flexible working hours .

1st Responsibility: I ensure a WOW Customer Experience

I greet, smile, and engage with customers to understand their needs

- I am equipped to interact and engage with my customers
I promote sports by engaging customers through sports communities
- I practice my sport and inspire customers to join sports communities.
- I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.
I ensure my customer is Satisfied or Satisfied
- I ensure my customer is Satisfied or Satisfied
- I propose the right products & services depending on the needs of my customers
- I use all our channels (in-store, .in, App) to satisfy the customer’s needs
- I propose the relevant services to the customer (buyback, repair & maintenance, personalisation).
- I ensure a smooth checkout experience
- My customer is at the centre of my activity. I make myself available whatever I am doing.
- I suggest complementary products to enhance the customer sports practice experience
- I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability.
- I ensure the signages are updated for the customers (Self-informed best choice)




- I am accountable for the delivery

2nd Responsibility: I guarantee WOW displayed layout

The layout is the best in class for my customer

- My layout is protected for me, my team, and my customers.
- My Layout is welcoming, seductive and engaging.
- I ensure my customers can test all our solutions
I know and highlight the best omnichannel offer to my customers, both offline and online
- I know the complete offer in my store and online
- I ensure My customer will find the entire range of products for their sports practice - either in-store or online
- I am product trained by a validated product trainer.
- I suggest the best possible solution to my customer as per their need
- I ensure all the necessary services for my sport are available to my customer
- I highlight our Circular offer and relevant services

Profile

Are you a person who would love to work with people and enjoy collective decision

Passionate about providing exceptional customer experiences

You are a passionate sports lover

Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.

📌 Running Omni Sport Advisor (India)
🏢 Decathlon
📍 India