Job Description

WHAT YOU WILL BE DOING:

- Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations.
- Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction
- Demonstrate and communicates key drivers of guest satisfaction for brand’s Target Customers.
- Ensure guest oriented & cutting-edge operations approach to ensure high standard of services for guests.
- Drive Voice of Guest Score and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results.
- Act as an Accor Ambassador aiming to enhance the company image and market reputation.

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

- Strong process orientation;




- Strong Leadership abilities and organizational skills;
- Entrepreneurial, thinks out of the box;
- Able to drive change and look for operational efficiencies/synergies across the network
- Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
- Minimum 8 to 10 years of progressive luxury hotel experience of which at least 2 to 3 years in similar role.
- Strong Operational/Technical Knowledge.
- Successful pre-opening experience will be a distinct advantage.

Additional Information

WHAT IS IN IT FOR YOU:

- Come As You Are
- Work With Purpose
- Grow, Learn and Enjoy
- Explore Limitless Possibilities

📌 Front Office Manager - Fairmont Agra (India)
🏢 FAIRMONT
📍 India