Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP Field Service Management

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic setting.

Roles & Responsibilities:

• 6–8 years of experience in SAP Q2C / OTC, with hands-on exposure to Proaxia solutions.
• Manage incidents, problems,



and change requests related to Proaxia-enabled order processing, logistics, and Q2C extensions within SLA timelines.
• Support Proaxia functionalities integrated with SAP SD/Q2C processes, ensuring stable and compliant business operations.
• Analyze and resolve production issues related to Proaxia configurations, enhancements, and integration touchpoints.
• Perform root cause analysis (RCA) for recurring Proaxia-related issues and coordinate permanent fixes.
• Support integration between Proaxia and core SAP modules (SD, Logistics, TM, FI as applicable).
• Assist in minor enhancements, testing, and validation of changes impacting Proaxia-driven Q2C processes.
• Support release, deployment, and cutover activities for Proaxia components with minimal business disruption.
• Maintain process documentation, SOPs, runbooks, and knowledge articles for Proaxia AMS support.
• Experience working in AMS / Production Support enviro

📌 Application Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru