Job Responsibilities:
Manage customer accounts and maintain robust client relationships.
Follow up with customers for outstanding payments through calls, emails, and WhatsApp.
Ensure timely collection of payments and maintain accurate payment records.
Coordinate with the Sales, Accounts, and Dispatch teams to resolve payment-related queries.
Reconcile customer accounts and monitor outstanding receivables.
Prepare daily, weekly, and monthly payment collection reports.
Handle customer queries professionally and provide prompt resolutions.
Update CRM/ERP systems with customer interactions and payment status.

Required Skills:
Minimum 2 years of experience in CRM, Customer Relationship Management, or Payment Collection.
Excellent communication, negotiation, and follow-up skills.
Basic Accounting Knowledge of tally and ledgers.
Robust customer-handling and relationship management abilities.
Proficiency in MS Excel and ERP/CRM software.
Valuable organizational skills with attention to detail.

📌 Customer Support Executive Zaveri Bazar Mumbai
🏢 Royal Chains
📍 Mumbai