Job DescriptionAbout the Role:
NWe are looking for an experienced CRM Manager to manage key customer relationships and oversee the complete order cycle, from jewellery briefs and sampling to production, quality inspection, shipment, and post-shipment coordination.
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nKeyResponsibilities:
NCustomer Relationship Management
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Manage communication with key buyers and customers, ensuring timely and skilled responses. N
Act as the primary point of contact for key accounts and handle customer queries, concerns, and complaints. N
Build and maintain strong, long-term customer relationships. N

nOrder & Sample Management
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Review customer jewellery briefs and coordinate with internal teams for execution. N
Manage sample development, approvals, dispatches, and buyer feedback. N
Coordinate with Production, PPC, Design, and Quality teams to ensure timely order execution. N

nQuality & Shipment Coordination
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Coordinate inspection reports, PP samples, shipment samples, and packaging approvals. N




Work with Quality and Production teams to resolve quality-related concerns. N
Coordinate with Logistics and EXIM teams and keep buyers updated on shipment and dispatch status. N
Proactively communicateany delays or changes in delivery timelines. N

nDesign & Commercial Coordination
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Coordinate designbriefs, quotations, offers, and customer-specific requirements. N
Work with Design and Production teams on current designs, findings, and components. N
Ensure customer requirements are clearly communicated across relevant departments. N

nReporting & Team Management
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Maintain customerrecords, order status, feedback, complaints, and purchase history. N
Prepare regular CRM, order, shipment, and customer feedback reports. N
Lead, mentor, and monitor the CRM team for productive execution and customer satisfaction. N

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nQualifications & Experience:
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Bachelor‘s degreein Business Administrat

📌 Customer Relationship Management Manager Shahpura
🏢 Derewala Industries
📍 Shahpura