Job Summary

Green Hive Hospitality LLP is looking for a Customer Relationship Executive (CRE) to handle guest enquiries, reservations, customer communication, CRM operations, and lead conversion.

Key Responsibilities
Handle incoming guest booking enquiries through calls and other communication channels.
Communicate professionally with guests and provide information about our properties, room availability, and rates.
Handle reservations and booking confirmations.
Manage and update customer details and enquiries in the CRM software.
Follow up with leads and convert enquiries into confirmed bookings.
Maintain daily lead and booking reports.
Prepare and update reservation, conversion, and performance reports.
Analyse lead data and conversion performance.
Coordinate with the hospitality and property teams regarding guest bookings and requirements.
Ensure timely follow-up with customers and provide good customer service.
Maintain accurate records of enquiries, follow-ups,



and confirmed bookings.

Requirements
Valuable verbal and written communication skills.
Confident and qualified telephone communication.
Basic knowledge of CRM software and MS Office/Excel.
Positive follow-up and customer-handling skills.
Ability to handle multiple enquiries and reservations efficiently.
Good analytical and reporting skills.
Previous experience in hospitality, reservations, customer service, telecalling, or CRM will be an advantage.

Skills
Customer Communication
CRM Handling
Lead Conversion
Reservations
Follow-up
Reporting
Data Analysis
MS Excel

Experience
0–2 years
Freshers with positive communication skills may also apply.

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:
Cell phone reimbursement
Paid time off

Work Location: In person

📌 Customer Relationship Executive Cre Kozhikode
🏢 Green Hive Hospitality
📍 Kozhikode