Job Summary

We are looking for a Customer Care Executive to handle customer interactions through voice calls and provide excellent support for our domestic customers. The ideal candidate should have 12 years of experience in customer service, telecalling, or voice process operations. Candidates should possess basic communication skills, a customer-friendly attitude, and the ability to handle customer queries professionally.

Role & responsibilities
Handle inbound and outbound customer calls.
Attend customer inquiries, complaints, and service requests.
Schedule service appointments and coordinate with service engineers.
Follow up with customers regarding installations, services, and feedback.
Maintain accurate customer records
Escalate unresolved issues to the concerned department.
Provide information about products, services, offers, and AMC plans.
Ensure customer satisfaction through timely communication.
Generate daily call reports and customer interaction reports.
Support sales and service teams in customer coordination activities.
Handle customer feedback and maintain positive customer relationships.

Preferred candidate profile




Basic to moderate communication skills in English and Tamil
Ability to understand and respond to customer queries politely.
Basic English reading and writing skills preferred.
Good listening and problem-solving abilities.
Basic computer knowledge (MS Excel, Word, Email).
Ability to work in a team workplace.
Customer-focused attitude and patience
Any Arts Degree (B.A., B.Com., BBA, B.Sc. or equivalent)
Freshers with strong communication skills may be considered.
Preference for candidates with 12 years of experience in:
Customer Care
Telecalling
Voice Process
Customer Support
Front Office Operations
Candidates who can work along targets.

Perks and advantages
Salary: ₹15,000 – ₹20,000 per month
Salary will be offered based on interview performance, communication skills, and relevant experience.
Growth opportunities opportunities within the organization.
Friendly and supportive work setting.

Locations

Salem/ Dharmapuri/ Coimbatore

Pay: ₹15,000.00 - ₹20,000.00 per month

Experience:
2years : 1 year (Preferred)

Work Location: In person

📌 Customer Care Executive Salem (India)
🏢 Aakash pure aqua tech
📍 India