Role & responsibilities
Coordinate with HODs to identify training needs and prepare TNA, L&D; calendars, and schedules
Deliver engaging training on Guest Service, Grooming, Communication, Leadership, SOPs, Service Recovery, and more
Develop training content using Canva, PowerPoint, and AI tools (e.g., Copilot)
Maintain training records, MIS reports, and compliance tracking
Assess training effectiveness through follow-ups, KPIs, and before/after impact studies
Engage across departments Front Office, F&B;, Housekeeping, HR, Sales, and more to design practical learning interventions
Drive employee engagement and a robust learning culture organization-wide

Preferred candidate profile
Should be a Graduate in Hotel Management with Operational experience in Food & Beverage Service Department.
Robust understanding of hotel operations
Excellent facilitation and communication skills
Experience with Train-the-Trainer (TTT) programs
Comfortable with digital content creation and data-driven reporting

📌 Asst Manager Hotels L & D Hyderabad
🏢 Dolphin Hotels
📍 Hyderabad