Prime Video Experience Technology is seeking a skilled Live Ops Support Engineer
to drive technical excellence and ensure seamless operational support for our
critical systems. You'll play a key role in maintaining and improving the
reliability of our core technology infrastructure for Prime Video.
Key job responsibilities
Provide technical support for Prime Video's core technology systems
Troubleshoot and resolve complex technical issues
Develop and maintain support scripts and documentation
Collaborate with cross-functional teams to improve system reliability
Perform root cause analysis and implement preventive measures
A day in the life
Monitor system performance and respond to critical incidents
Conduct in-depth technical investigations
Create and update technical documentation
Engage with internal stakeholders to resolve escalated technical challenges
About the team
Prime Video Experience Technology supports the backbone of our streaming
technology. We're a energetic team committed to delivering world-class technical
solutions that power millions of customer experiences globally. Our culture
emphasizes innovation, collaboration, and continuous improvement. Basic
Qualifications: - 2+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience communicating technical details verbally and in writing
Experience coordinating cross-functional inputs, meeting deadlines, and
effectively managing competing priorities
Minimum experience of 1 year in a Level-2 role with exposure to ticket
creation and escalation, including incident management and metrics reporting
Exposure to AI-powered tools for diagnostics, triage, or operational support
Proven ability to perform root cause analysis and drive corrective actions
that prevent recurrence Preferred Qualifications: - Knowledge of networking
protocols such as HTTP, DNS and TCP/IP
Knowledge of AWS or cloud technologies
Understanding of video enc
📌 Live Ops Support Engineer, Prime Video Experience Technology Hyderabad (India)
🏢 Amazon
📍 India