About the Role

Are you a dynamic leader with a passion for building solid client relationships and driving customer success? At Finkraft, we are transforming how businesses manage GST compliance and financial automation. We are looking for a Client Onboarding & Training Lead who can ensure seamless onboarding, foster long-term client retention, and drive revenue growth through contract renewals and upsell opportunities. If you thrive in a customer-centric environment and enjoy translating data into compelling narratives, we want to hear from you

Key ResponsibilitiesClient Onboarding & Training
Seamlessly onboard recent clients, ensuring they understand Finkraft’s processes, reports, and portal usage.
Define clear service deliverables and communication protocols for long-term client success.
Drive initial client success by ensuring early adoption of reports and services.
Collect onboarding feedback and optimize processes for future clients.

Retention, Referrals & Billing Escalation
Build lasting relationships with clients to drive retention and encourage referrals.




Proactively engage with clients to address potential churn risks and resolve service concerns.
Manage overdue bills by coordinating with finance and ensuring smooth communication with clients.

Building & Scaling the Customer Relations Team
Recruit, build, and mentor a energetic customer relations team that aligns with Finkraft’s vision.
Implement structured training programs to upskill team members in handling client communication and escalations effectively.
Establish scalable processes to ensure consistency in client interactions.

Contract Renewals & Upsell Opportunities
Own the client contract renewal process, ensuring timely discussions and seamless execution.
Identify upsell opportunities by analyzing client usage patterns and recommending relevant services.
Maintain a consultative approach to educate clients on additional value-driven solutions.

Client Meetings & Storytell

📌 Senior Customer Relations Manager Bengaluru
🏢 Finkraft
📍 Bengaluru