Company:
Mercer

Description:

We are seeking a talented individual to join our Health Operations team at Mercer.
This role will be based in Noida. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Manager - Insurance Operations - Grade E
No of Positions: 1

What can you expect?
The purpose of this role is to manage the Healthcare claims management teams which include setting of direction, communicating with senior leadership and teams, integrating and partnering with onshore management, creating execution framework and deliver strategic outcomes.
He/she will partner with the on & offshore client services team to ensure timely and high-quality delivery as well as transition to ongoing administration. Additionally, he/she will ensure that metrics are defined and monitored well

We will count on you for:
Operations Management:
Lead the team directly in managing day to day management of activities on operations floor
Lead active participation in client meetings




Manage Resource planning and control any variations in capacity plan
Lead SLA analysis discussions for the teams
Ensure team performance as per agreed standards (SLA)
Smooth handover/ transition of recent clients to Ops team
Conducting detailed RCA of any escalation and ensuring solid mitigation plan
Manage huge data sets and validation/ reconciliation of data from multiple data files to get the desired output
Drive the culture of First Time Right

Stakeholder Management:
Ensure effective/accurate SLA/process level/ client reporting etc
Managing client expectations
Providing timely updates to management and onshore counterparts
Ensure ongoing Client communications and reviews
Driving a culture of solid partnership

People:
Cultivate a positive team culture that aligns with organizational values
Motivate teams for better performance & recognize their efforts through driving right set of E&R;
Lead all performance management act

📌 Senior Manager Noida (India)
🏢 Marsh Mclennan
📍 India