We are looking for a proactive and customer-focused Customer Support & Sales Executive to join our Support Team. The candidate will be responsible for handling parent interactions, resolving queries, supporting the student/parent journey, driving renewals, and identifying opportunities for upselling or cross-selling relevant services.

The ideal candidate should have experience in both Customer Support and Sales, with robust communication, relationship-building, follow-up, and problem-solving skills.

Key Responsibilities:

1.Renewal & Retention
Proactively connect with existing parents regarding upcoming renewals.
Explain renewal plans, fees, perks, and applicable offers clearly.
Follow up with parents to convert renewal prospects.
Maintain accurate records of renewal discussions and outcomes.
Identify reasons for non-renewal and coordinate with the concerned teams to address them.
Support customer retention by building strong relationships with existing parents
Sales and Parent Handling
Handle parent interactions, queries,



and concerns professionally and ensure timely resolution.
Manage renewal conversations, follow-ups, and customer retention activities.
Identify sales and upselling opportunities and explain relevant offerings to parents.
Achieve assigned sales and renewal targets through effective communication and follow-up.
Sales & Upselling
Identify opportunities for upselling and cross-selling relevant products/services.
Explain suitable offerings based on the parent's/student's requirements.
Follow up with interested parents and convert leads/opportunities.
Achieve assigned sales, renewal, and conversion targets.
Maintain a healthy sales pipeline and ensure timely follow-ups.
CRM & Documentation
Maintain accurate customer information and interaction records in the CRM.
Update call outcomes, follow-up dates, renewal status, and other relevant information.
Ensure all customer cases and follow-ups are prop

📌 Customer Support Gurugram
🏢 Cyboard School
📍 Gurugram