Description
Responsible for orchestrating, governing, and optimizing IT service delivery across multiple SIAM engagements.
Ensure proper documentation of process are maintained according to framework and standards.
Build solid relationships with business stakeholders within Daimler truck.
Lead service improvement initiatives to deliver value.
Complete responsibility for managing metrics, quality, cost and deliveries in line with owned products.
Build a culture of continuous service improvements and encourage the team to adopt recent technologies in the market.
Act as the primary operational escalation point for cross‑vendor incidents, problems, and service risks
Chair and drive operational governance forums (Ops Reviews, Service Reviews, SIAM working groups).
Responsible for collaboration and communication during critical service situations.
Own the end-to-end Software Asset Management lifecycle. Lead the license operations team on daily operations.

Responsibilities
Responsible for orchestrating, governing,



and optimizing IT service delivery across multiple SIAM engagements.
Ensure proper documentation of process are maintained according to framework and standards.
Build solid relationships with business stakeholders within Daimler truck.
Lead service improvement initiatives to deliver value.
Complete responsibility for managing metrics, quality, cost and deliveries in line with owned products.
Build a culture of continuous service improvements and encourage the team to adopt new technologies in the market.
Act as the primary operational escalation point for cross‑vendor incidents, problems, and service risks
Chair and drive operational governance forums (Ops Reviews, Service Reviews, SIAM working groups).
Responsible for collaboration and communication during critical service situations.
Own the end-to-end Software Asset Management lifecycle. Lead the license operations team on daily operations.

Qualifications
Profile
15+

📌 Dtici Siam Sr Program Manager Bengaluru (India)
🏢 Daimler Truck
📍 India