Role-Support Engineer Position

Exp-3 + Years

Location-Hyderabad

Description:

Support Engineer (Contractor)

Production Support | Rotational Shift (incl. Nights) | Contract

Role

Support Engineer

Experience

3+ Years

Employment Type

Contract / Third-Party Staffing

Shift

Rotational (including Night Shifts)

Duration

[Insert Contract Duration]

Location

Hybrid / On-site - Bengaluru, Hyderabad

Key Technologies: Java Apache Struts Hibernate / JPA AngularJS SQL / PL-SQL

About the Role

We are looking for 2 experienced Support Engineers on a contract basis to join our production support team. The ideal candidate is technically strong, thrives in fast-paced operational environments, and is comfortable working rotational shifts - including nights - to ensure seamless 24/7 coverage.

You will be the first line of defense for production incidents, working closely with development and Dev Ops teams to investigate, triage, and resolve issues while maintaining explicit stakeholder communication throughout.

What You'll Work On

Monitor production systems continuously to ensure high availability and minimal business disruption.

Triage, investigate, and resolve production incidents in a timely manner, strictly adhering to SLA commitments.

Log, track, and manage all incidents, problems, and service requests end-to-end using Service Now (ITSM).

Write and execute SQL / PL-SQL queries to investigate data issues, validate fixes, and support root cause analysis.

Use Java knowledge (Apache Struts, Hibernate) to read application code, interpret stack traces,



and debug issues alongside development teams.

Support Java web applications on Tomcat - including WAR deployments, JNDI datasources, and connection-pool troubleshooting.

Debug front-end issues using browser dev tools, Java Script/jQuery, and AngularJS framework knowledge.

Collaborate with development and Dev Ops teams to escalate and drive resolution of complex technical issues.

Create and maintain runbooks, troubleshooting guides, and post-incident reports.

Participate in rotational night shifts (90 hrs/month) and weekend on-call schedules (48 hrs/month) to ensure continuous global operations coverage.

Identify recurring patterns in incidents and contribute to permanent fix initiatives and process improvements.

Required Qualifications

Items marked Must Have are non-negotiable requirements for this role.

3+ years of hands-on experience in production support or application support roles. Must Have

Proficiency with Service Now for incident, problem, and change management (ITSM). Must Have

Strong SQL & PL/SQL skills - ability to write and run queries for debugging, data validation, and root cause analysis. Must Have

Working knowledge of Java (Apache Struts) - reading application code,



interpreting logs and stack traces during live incidents. Must Have

Availability for 180 on-desk hours per month as part of support coverage. Must Have

Flexibility to work rotational night shifts (minimum 90 hrs/month), scheduled in advance with reasonable notice. Must Have

Availability for weekend on-call support (minimum 48 hrs/month) as part of the global coverage rotation. Must Have

Java web-app support on application servers (e.g. Tomcat) - WAR deployments, JNDI datasources, connection-pool troubleshooting.

Spring / Spring Security and ORM frameworks (Hibernate, JPA, JDO) - reading config and diagnosing data-layer issues.

Web front-end debugging in the browser - Java Script/jQuery and a modern SPA framework (e.g. AngularJS).

Proven ability to triage issues systematically under pressure and communicate clearly with technical and business stakeholders.

Familiarity with log analysis and monitoring tools (e.g. Splunk, ELK, Dynatrace, Grafana, Thousand Eyes, Nagios, or similar).

Strong verbal and written communication skills for incident updates, escalations, and post-mortems.

Experience working with cross-functional teams in a fast-paced, high-availability environment.

Nice to Have

Node.js and npm-based tooling for front-end diagnostics.

Scripting experience (Python or Shell) for automation and monitoring tasks.

Experience with cloud platforms (AWS, Azure, or GCP).

Familiarity with CI/CD pipelines and Dev Ops tooling (Jenkins, Git, etc.).

Experience working in Agile or Dev Ops delivery environments.

📌 Support Engineer Position (India)
🏢 Nubes
📍 India