ServiceNow Tester

Position Description
ServiceNow Test / QA Lead
Location: Hyderabad, India
Experience: 6–10 Years
Employment Type: Full time
Role Overview
We are looking for an experienced ServiceNow Test/QA professional to ensure the quality of ServiceNow releases before go-live. The candidate will be responsible for test strategy, test planning, ATF automation, regression testing, UAT, defect management, and quality metrics.
Must-Have Skills
• 6–10 years of experience in Software Testing / QA
• Strong experience with ServiceNow testing
• Hands-on experience with ServiceNow ATF
• Strong knowledge of Functional Testing and Test Life Cycle
• Experience creating Test Strategies, Master Test Plans, Test Plans, and Test Cases
• Strong understanding of Functional Requirements and Testing Patterns
• Experience with Manual and Automated Testing
• Strong Defect Management and Defect Life Cycle experience
• Experience with Regression Testing and UAT
• Ability to write clear, evidence-based defect reports
• Experience with Test Management tools
• Experience working in Agile/Scrum sprint environments
• Strong knowledge of STLC
• Experience tracking quality and testing metrics
• Experience improving First Pass Yield (FPY) and reducing defect leakage
• Strong analytical, communication, and problem-solving skills
Good-to-Have Skills
• Basic ITOM / infrastructure / network knowledge
• Understanding of Discovery and Service Mapping
• Experience testing AI-assisted / Agentic AI workflows
• Experience testing exception and failure scenarios for AI workflows
• ServiceNow CSA / CAD / CIS certification
• Experience with large-scale ServiceNow transformation programs
• Knowledge of performance testing and test automation frameworks
• Experience with tools such as Jira, Azure DevOps, or equivalent
Key Responsibilities
• Design test strategies, master test plans, test cases,



and test scenarios.
• Create and maintain ServiceNow ATF automation.
• Execute functional, regression, integration, and UAT testing.
• Coordinate testing activities across ServiceNow squads.
• Manage defects from identification through root cause and resolution.
• Maintain test evidence for audit and business sign-off.
• Track and report testing quality and performance metrics.
• Identify quality risks and improvement opportunities.
• Work with developers, BAs, Product Owners, and business teams to resolve defects.
• Drive improvements in First Pass Yield and overall release quality.

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Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 ServiceNow Tester (Andhra Pradesh)
🏢 Important Business
📍 Andhra Pradesh