We’re looking for a sharp, expressive, and proactive Brand Communication Manager, connecting customers, collaborators, and creative teams with clarity and warmth. This person will manage everything from customer communication and PR to pop-up collaborations and cross-brand initiatives.
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Key Responsibilities:
1. Customer & Store Relations
- Manage customer queries, store queries, and brand emails with impeccable communication and empathy.
- Oversee all customer relates interactions to ensure high customer satisfaction and brand consistency.
- Handle abandoned cart and re-engagement campaigns like WA + NLs via CRM tool to convert leads & orders for customers.
2. Collaborations & Growth
- Identify and onboard 3 current stores,5 pop-ups,
and 2 brand collaborations across India and globally on a monthly basis.
- Initiate and execute cross-branding collaborations with like-minded labels for mutual visibility.
- Work closely with the social media team to align campaign messaging and outcomes.
3. PR & Community
- Plan and execute at least 2 PR collaborations per month, including influencer tie-ups and editorial features.
- Coordinate with the merchandiser to ensure timely dispatch of, Customer Orders , PR samples and collaboration kits.