- Make outbound calls or answer inbound queries using structured scripts.
- Qualify leads and nurture prospective clients through follow-up calls.
- Update customer information and interaction outcomes in the company's CRM System.
- Handle customer complaints and offer basic product or service support. [1, 2, 3, 4]
Skills and Requirements
- Education: High school diploma (12th pass) or equivalent.
- Communication: Clear verbal skills and active listening abilities.
- Technical: Basic computer literacy and data entry skills.
- Mindset: Resilience against rejection and ability to work under target-driven pressure