About the Role:

MahattaArt is looking for an Online Sales Manager to lead our customer-facing sales team and drive sales conversions across our online business.

The role involves managing incoming customer leads, ensuring timely follow-ups, guiding the team towards closing sales and taking responsibility for revenue targets.

We are looking for someone with strong experience in D2C, e-commerce, online sales or customer-led sales, who understands how to convert enquiries into orders and improve overall sales performance.

Experience in home décor, furniture, furnishings or related consumer industries will be an advantage, but is not mandatory.

Key Responsibilities:

- Take ownership of online sales, lead conversions and revenue targets.
- Manage customer enquiries received through the website, WhatsApp, phone and other digital channels.
- Lead and supervise a small team of customer servicing executives.
- Ensure timely customer responses, product recommendations, quotations and follow-ups.
- Drive the team towards achieving sales and conversion targets.
- Personally handle important customer enquiries, negotiations and difficult sales closures when required.
- Track sales leads, conversion rates, revenue, average order value and lost opportunities.
- Identify why customers are not converting and implement ways to improve sales performance.
- Ensure customer and lead information is accurately maintained in the CRM.
- Identify upselling and cross-selling opportunities.
- Work closely with the marketing team to provide feedback on lead quality and customer behaviour.
- Share customer feedback, competitor insights and product requirements with management.
- Coordinate with product, production and other internal teams to resolve issues affecting sales.




- Identify opportunities to improve the online customer experience and sales process, including the use of digital and AI tools.

Requirements:

- 4–7 years of experience in D2C sales, e-commerce sales, online sales or a related customer-facing sales role.
- Experience handling sales targets, customer leads, follow-ups and order closures.
- Prior experience managing or supervising a small sales or customer-facing team.
- Strong understanding of sales funnels, conversion rates and revenue performance.
- Valuable communication, negotiation and objection-handling skills.
- Ability to analyse sales performance and identify opportunities for improvement.
- Comfortable using CRM systems, WhatsApp Business, Excel and other digital tools.
- Strong customer understanding and a result-oriented approach.

Preferred Industry Experience:

- D2C / E-commerce Brands
- Home Décor, Furniture & Furnishings
- Home Improvement & Modular Kitchens
- Consumer Durables
- Premium Lifestyle & Retail Brands
- Other consumer businesses involving assisted or consultative selling

What We Are Looking For:

We are looking for someone who:

- Is commercially driven and focused on achieving sales targets.
- Takes ownership of leads and does not let opportunities go without follow-up.
- Can manage a small team and drive accountability.
- Understands why customers buy, hesitate or drop out.
- Is proactive in solving problems and closing sales.
- Can use sales data and customer feedback to improve results.

This is a sales and revenue-focused role, not a customer support, digital marketing or interior design position.

The ideal candidate should be comfortable taking responsibility for online sales performance, managing a team and consistently improving conversions.

Pay: ₹35,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Online Sales Manager –C / E-commerce (Hauz Khas)
🏢 Mahatta Art Pvt.Ltd
📍 Hauz Khas