iCarry.in is a rapidly growing online courier booking platform. We operate all over India and onboard new clients on our platform every day!

We are looking for Support & Operations Executives who will be responsible for ensuring smooth day-to-day courier operations for our clients. The ideal candidate should be proactive, detail-oriented, and skilled in managing courier-related issues — from raising tickets in our CRM to coordinating with courier partners and ensuring timely resolution as per our SLA.

Key Responsibilities

- Raise, track, and manage courier-related tickets for our clients (like delays, lost shipments, RTO discrepancies, weight disputes, etc.) in our CRM system.
- Prioritize and coordinate with courier partners (Delhivery, Xpressbees, etc.) to ensure timely resolution of issues.
- Communicate with clients regarding the status and resolution of their courier-related concerns.
- Monitor SLAs and escalate unresolved or high-priority issues.
- Maintain detailed logs of all tickets and their progress for reporting and analysis.
- Support the operations team in improving courier performance metrics and client satisfaction.
- Collaborate with internal teams (Support, Account Management, etc.) to streamline the complaint and escalation process.
- Atleast 6 months to 1 year of experience in logistics operations,



courier management, or eCommerce support.
- Familiarity with courier partners and shipping processes (pickup, tracking, RTO, claims, etc.).
- Experience in using CRMs, ticketing systems, or Excel/Google Sheets for tracking issues.
- Strong communication and coordination skills (both written and verbal).
- Ability to multitask and work under pressure to meet SLAs.
- Problem-solving mindset with attention to detail and accountability.

Job Type: Full time

Benefits:

- Cell phone reimbursement
- Paid sick time
- Work from home

Language:

- Hindi (Required)
- English (Required)

Work Location: Remote

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Application Question(s):

- Where are you currently located?
- Are you fluent in English and Hindi? Please mention any other Indian languages you can speak.
- Do you have your own working laptop and a reliable internet connection for a remote work setup?
- Have you handled Operations for a courier company? If yes, please briefly describe your experience.
- What was your last down monthly salary?
- Are you ok with the salary range of 12000-17000 per month?

Work Location: Remote

📌 Logistics Operation Executive (India)
🏢 iCarry Technologies
📍 India