4. Key Performance Indicators (KPIs)S. No.Quality Indicator / KPI1Laboratory Turnaround Time (TAT) Compliance2Sample Rejection Rate3Internal Quality Control Compliance4External Quality Assurance Performance5Critical Value Reporting Compliance6Equipment Downtime7Laboratory Incident / Error Rate8Patient Complaint Resolution9Reagent Wastage and Expiry Control10Staff Training and Competency Compliance5. Required Skills & Competencies
- Strong knowledge of hospital laboratory operations and diagnostic procedures.
- Familiarity with NABH/NABL standards and quality management systems.
- Positive leadership, supervisory, and team management skills.
- Knowledge of Laboratory Information Systems (LIS) and Hospital Information Systems (HIS).
- Strong analytical, problem-solving, and decision-making abilities.
- Effective communication and interdepartmental coordination.
- Ability to manage emergency laboratory requirements.
- Good documentation, reporting, and audit preparation skills.
6. Expected Outcomes
- Accurate and timely laboratory services.
- Compliance with hospital quality and patient safety standards.
- Effective utilization of laboratory manpower and resources.
- Minimal sample errors, equipment downtime, and reagent wastage.
- Improved patient and consultant satisfaction.
- Continuous improvement in departmental quality indicators.