Job Description: Customer Support Executive

Company: D’LIFE Interiors Pvt. Ltd.
Location: Kochi, Kerala
Department: Customer Support / Customer Relationship Management
Experience: 1–3 Years
Industry Preference: Interior Design, Home Interiors, Furniture, Plywood, or Related Industries

Job Summary

D’LIFE Interiors is looking for a customer-focused and professional Customer Support Executive with strong customer-handling skills and proficiency in Hindi and English. The candidate should have experience in managing customer queries, resolving complaints, coordinating with internal teams, and ensuring customer satisfaction. Experience in the interior or related industry will be preferred.

Key Responsibilities

- Handle customer inquiries, complaints, and service requests professionally through calls, emails, and other communication channels.
- Communicate effectively with customers in Hindi and English.
- Coordinate with sales, design, project execution, and installation teams to resolve customer concerns.
- Follow up on customer requests and ensure timely resolution of issues.
- Maintain accurate records of customer interactions, complaints, and feedback.
- Provide regular updates to customers regarding project progress, service requests, and pending issues.




- Ensure customer satisfaction through effective communication and timely follow-ups.
- Escalate complex issues to the concerned departments and monitor them until resolution.
- Maintain professional relationships with customers and uphold the company's service standards.

Requirements

- Minimum 1–3 years of experience in customer support, customer service, or customer relationship management.
- Fluency in Hindi and English is mandatory.
- Strong customer-handling, communication, and problem-solving skills.
- Prior experience in the interior design, home interiors, furniture, plywood, construction, or a related industry is preferred.
- Ability to handle customer complaints calmly and professionally.
- Good coordination, follow-up, and organizational skills.
- Basic computer knowledge and proficiency in MS Office or CRM tools.
- A customer-oriented approach with a robust sense of responsibility.

Preferred Candidate Profile

Candidates with experience handling customers in interior design companies, modular kitchen and wardrobe businesses, furniture companies, plywood dealerships, or construction-related organizations will be given preference.

Interested candidates who meet the above requirements are encouraged to apply.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Support Coordinator (Kochi)
🏢 Dlife Interiors
📍 Kochi